Mon – Fri 9am – 5pm
- 0208 087 1927
- info@pearlpp.co.uk
Transparent budgets, detailed reporting, and full accountability over every pound collected and spent on your building.
Service charge disputes are one of the most common sources of friction between leaseholders and managing agents. In most cases, the root cause is the same: a lack of clarity over where the money goes and how budgets are set.
Pearl Property Partners provides full-service financial management for residential blocks of flats across London and the Home Counties. From budget preparation and demand collection through to arrears management and year-end accounts, every aspect of your building's finances is handled by your dedicated Partner. Your Partner will provide a detailed overview of the budget and the plan for the financial year, giving leaseholders full transparency on what their service charges are contributing towards.
All client funds are held in designated trust accounts, fully ring-fenced from Pearl's operating funds. This is compliant with client money regulations through our B-hive Property Solutions partnership and ensures your service charge reserves are protected at all times.
We serve blocks of all sizes across Greater London and the Home Counties, including Bedfordshire, Hertfordshire, Buckinghamshire and Essex, with coverage extending into the South East and South West. Whether your building has ten units or over a hundred, the same standard of financial management applies. Detailed, accurate, and fully transparent.
Every aspect of your building's financial management, from budget setting through to year-end accounts and auditor liaison.
We prepare annual service charge budgets in consultation with your directors, ensuring all anticipated expenditure is accounted for. Budgets are set at realistic levels that avoid both unnecessary surplus and mid-year shortfalls. Service charge demands are issued on schedule, and ground rent collection is administered where applicable.
Unpaid service charges affect every leaseholder in the building. We follow a structured arrears management process, beginning with formal reminders and escalating appropriately. The approach for each case is agreed with directors, ensuring proportionate and effective recovery while maintaining good relationships within the building.
A well-managed reserve fund helps avoid large one-off demands on leaseholders when major works become necessary. We advise directors on appropriate annual contributions based on the building's condition, age, and planned maintenance programme, building reserves gradually over time so that expenditure on significant projects can be met without financial disruption.
We prepare year-end service charge accounts and liaise with external accountants and auditors where required. Directors receive clear, accurate accounts that satisfy both their fiduciary duties and the requirements of the Landlord and Tenant Act. All financial data is accessible through the resident portal at any time.
Your directors receive a comprehensive management report on a regular basis. Reporting frequency is agreed with your board. All financial data is also accessible at any time through the resident portal.
Each Board Report is prepared by your dedicated Partner, who understands your building's financial position in detail. This means that the financial data comes with context, not just numbers, but an explanation of variances, upcoming commitments, and any areas that require attention. The regular review of board reports helps ensure clear accountability and visible progress against agreed actions.
When questions arise at an AGM, your directors have the data to answer them. No surprises, no gaps, no delays.
Detailed breakdown of all spending against your approved budget
Tracking how actual costs compare to the approved budget in real time
Visibility over any outstanding service charge payments and recovery status
Summary of all operational and maintenance activity on your building
Reporting frequency is agreed with your board, typically quarterly, but many clients opt for monthly reporting. All financial data is also accessible through the resident portal at any time, so directors always have visibility over the building's finances.
All client funds are held in designated trust accounts, fully ring-fenced from Pearl's operating funds. This is compliant with RICS Client Money Regulations through our B-hive Property Solutions partnership, ensuring your reserves are protected at all times.
We follow a structured arrears management process, starting with formal reminders and escalating as necessary. We work with directors to agree the appropriate approach for each case, balancing effective recovery with maintaining good relationships within the building.
All budgets are prepared in consultation with your directors. We present a draft budget, discuss anticipated costs, and agree the final figures together before demands are issued. The level of involvement is entirely up to your board.
We advise directors on appropriate reserve fund contributions based on the building's planned maintenance programme. Contributions are included within the annual service charge budget and built up over time, helping to spread the cost of major works and avoid large one-off demands on leaseholders.
