FAQs
How long have you been managing residential properties?
Our Partners have been in the industry since 2013, having worked for some of the leading firms in the UK. Our collective knowledge and experience give us a deep understanding of common challenges and best practices in block management, which inspired us to continue our journey by launching Pearl Property Partners in January 2024.
What industry accreditations do the Partners have?
Our Partners are accredited by The Property Institute and RICS, which means we adhere to the highest industry standards and follow best practices in block management.
How do you ensure longevity?
Most managing agents have to deal with a regular turnaround of staff, which ultimately affects the client. Our experience and research has shown that this is due to Property Managers being tasked with large and unsustainable portfolios, resulting in demotivation and burnout. Pearl Property Partners can guarantee that our clients do not experience this as they are directly managed by one of the Partners. We are a small and independent agent who are focused on delivering a personal service, rather than focusing on portfolio growth.
How do you ensure financial transparency?
Our clients are provided with comprehensive management report on a regular basis. This includes an expenditure report, a budget vs actual report, aged debtor report and a property tracker report so the Board are well informed of all aspects of the property's operations.
How do you handle day-to-day maintenance requests?
Your dedicated Partner will personally handle all maintenance requests, which residents can submit through our online portal, email, or phone. We aim to respond within 48 hours and prioritise urgent issues to ensure resident satisfaction and safety.
Do you provide a 24/7 emergency contact service?
Yes, we offer a 24/7 emergency service for urgent issues outside of business hours, ensuring that residents have support whenever they need it.
How do you handle communication with residents and the Board?
The Partners maintain regular communication with the Board and we provide an online portal which allows us to provide instant communication to leaseholders. We also schedule regular meetings to discuss ongoing issues and strategic planning as needed.
How do you select and vet contractors?
We have a rigorous vetting process to ensure that our contractors are reliable, insured and qualified. We also review their work history and references and select contractors who align with our quality and safety standards. We aim to choose local contractors and also welcome any client-preferred contractors, who will undergo our meticulous vetting process.
How will the handover work?
We understand it may feel like a daunting task to transition between managing agents. Yet our experience has taught us that the key lies in meticulous planning and the allocation of ample resources to ensure a seamless handover.
Our comprehensive handover process will guarantee a smooth transition as we develop a handover checklist while consulting with the outgoing agent.
This checklist establishes a well-defined timeline of actions, ensuring that you are continuously informed of our progress, both prior to and after the commencement date of the transition.
How do you handle conflicts or complaints?
We follow a structured complaints procedure, mediating conflicts and ensuring resolutions are fair and documented. We prioritise open communication to resolve issues quickly and effectively.